Quality Policy
At Crown Packaging, quality is not just a statement, but a recognized point of focus for the company and our customers. Quality is what customers demand and we supply. We know the importance of quality in the industry, and through our efforts of continuous improvement, we intend to exceed customer expectations and industry standards through competitive prices and on-time services. Crown Packaging’s Quality Policy statement is:

“To meet or exceed its customers’ expectation of quality through continuous improvement, competitive prices and on-time services.”

Crown Packaging ensures that this Quality Policy is understood, implemented and maintained at all levels of the organization through employee orientation, training, bulletins and other forms of communication.

Quality Objectives

• 25% reduction in PRRs and DTRs
• On-time delivery to meet or exceed 98%
• Reduce Crown’s freight expense by 50%
• Sales growth increase by 2.5%
• Formalize scope of work for all customers
• Maintain successful transition from QS 9000 to ISO 9001:2000