“To meet or exceed its customers’ expectation of quality through continuous improvement, competitive prices and on-time services.”

Crown Packaging ensures that this Quality Policy is understood, implemented and maintained at all levels of the organization through employee orientation, training, bulletins and other forms of communication.

Quality Objectives

• 25% reduction in PRRs and DTRs
• On-time delivery to meet or exceed 98%
• Reduce Crown’s freight expense by 50%
• Sales growth increase by 2.5%
• Formalize scope of work for all customers
• Maintain successful transition from QS 9000 to ISO 9001:2000

Mission Statement
Crown Packaging’s mission is to provide the highest quality contract-packaging and warehouse/distribution services, to raise the standard of excellence and quality in the contract-packaging industry, to develop long-term customer relationships, to provide a good working environment for well-trained personnel by applying solid principles of leadership, and to provide a superior rate of return for shareholders.

We do this by providing 100% on-time delivery and superior customer service, by stressing continuous improvement efforts, and by providing a product packed to the customer’s specifications at a competitive price.

Values Statement
In pursuing our vision and mission, we live by the following values:

• Customer Focus
  We will aggressively seek customers that we believe will benefit from the services that Crown Packaging provides. We will experiment with customers’ requests to achieve a higher level of service or a new service that will benefit customers. We will maintain long-term customer relationships by always displaying courtesy and ethical behavior and by living up to our commitments.
• Employee Focus
  We seek to employ individuals who are innovative and broad-minded. We value initiative and a willingness to experiment with ideas. We expect courtesy, ethical behavior, and organizational skills that will reflect a sense of orderliness within the company. At the same time, we value a sense of humor.
• Community Focus
  We continuously strive to improve our operations, the local environment, and to be a responsible citizen of the Dayton community. We endeavor to be responsive to the needs of our community and to enhance its citizens’ quality of life.

Crown operates its primary business from one location in Dayton, Ohio; however, the company also manages packaging operations at customer facilities also located in Ohio, including the Behr America Service Parts, LLC National Service Parts Center. Personnel at Crown’s main facility provide the support functions for the off-site packaging operations. Crown specializes in packaging service parts for the automotive aftermarket and contracts with large automakers and automotive suppliers; however, Crown can apply its packaging expertise to any industry.

In 2007, Crown was awarded Honda’s Premier Partner Award and was selected to manage all packaging at Honda’s Midwest Consolidation Center in Troy, Ohio.

Crown will set up and operate packaging, warehouse/distribution, sequencing, or containment/inspection services in your facility based totally upon your requirements. This option provides savings on transportation costs, the ability to obtain lower pricing due to reduced overhead costs, and the ability to focus on core competencies, while Crown provides a much-needed service based upon 35 years of experience. Crown currently operates “on-site” facilities for German and Japanese automakers and automotive suppliers operating in the United States.To learn about Crowns capabilities, click on the following links:

• Packaging Services
• Warehouse/Distribution
• Sequencing
• Containment/Inspection

Crown’s containment/inspection capabilities include the following:

• 24/7 Support
• ISO Trained Associates
• Flowchart- and Diagram-based Work Processes and Instructions
• Appropriate Material Disposition
• Customized Reports per Customer Requirements
• Short-term or Long-term Assignments

Crown’s services include the following:

• Product Inspection
• Product Cleaning and Assembly
• Suspect/Defective Part Identification
• Sorting
• Rework
• Level 1 and Level 2 Containment

Crown’s capabilities in providing sequencing services include the following:

• Ability to receive requirements via EDI or Internet
• Pick and pack or assemble parts to sequence
• Bar code scanning sequencing controls
• Labeling (e.g. AIAG controlled labels, security labels, 2D, 3D, etc.)
• Ability to transmit Advance Shipping Notices (ASNs) or other shipping paperwork via EDI or Internet
• Customized reporting per customer requirements
• Material handling equipment for any type of shipping container
• Experience with full truck loads and milk runs
• Contingency plans for machine/system failures